Patients’ Bill of Rights & Responsibilities
 
Overview: Patients have both rights and responsibilities when it comes to their health and the health care services they receive. On March 26, 1997, President Bill Clinton appointed an Advisory Commission on Consumer Protection and Quality in the Health Care Industry. As part of its work, the Commission issued a Consumer Bill of Rights and Responsibilities. This document was intended to serve as a blueprint to how systems and procedures should be developed that aim to protect consumers and improve quality of care.

Patient’s Bill of Rights

I. Information Disclosure
You have the right to receive accurate and easily understood information about your health care professionals, and health care facilities. If you speak another language, have a physical or mental disability, or just do not understand something, assistance will be provided so you can make informed health care decisions.

II. Choice of Providers and Plans
You have the right to choose health care providers that are sufficient to provide you with access to appropriate quality health care.

III. Access to Emergency Services
If you have severe pain, an injury, or sudden illness that convinces you that your health is in serious jeopardy, you have the right to receive screening and stabilization emergency services whenever and wherever needed, without prior authorization or financial penalty.

IV. Participation in Treatment Decisions
You have the right to know all your treatment options and to participate in decisions about your care. Parents, guardians, family members, or other individuals that you designate can represent you if you cannot make your own decisions.

V. Respect and Nondiscrimination
You have a right to considerate, respectful and nondiscriminatory care from your doctors, health plan representatives, and other health care providers.

VI. Confidentiality of Health Information
You have the right to talk in confidence with health care providers and to have your health care information protected. You also have the right to review and receive copies of your medical records. You may also request that your health care provider amend your record if you believe it contains inaccurate, not relevant, or incomplete information.

VII. Complaints and Appeals
You have the right to a fair, timely, and objective review of any complaint you have against your health plan, doctors, hospitals or other health care personnel. Complaints concerning Advanced Cardiac Specialists should be sent to: Advanced Cardiac Specialists, Administration 4838 E Baseline Rd, Building 3, Suite # 122 Mesa, AZ 85206. Phone: 480-545-1808.

Patient Responsibilities

You are responsible for providing as much information as possible about your health, medical history, and insurance benefits.

You are responsible for asking the health care provider when you do not understand medical words or instructions about your plan of care.

You are responsible for following your plan of care. If you are unable/unwilling to follow the plan of care, you are responsible for telling your health care provider. Your health care provider will explain the medical consequences of not following the recommended treatment. You are responsible for the outcomes of not following your plan of care.

You are responsible for following the clinic’s rules and regulations.

You are responsible for acting in a manner that is respectful of other patients, staff and clinic property.

You are responsible for meeting your financial obligation to the clinic.